Understand your guests like never before
Unlock meaningful guest insights to make smarter decisionsLearn More
The intelligence platform that unlocks powerful insights from hotel and guest data
Concilio Guest Scores™ help create personalized guest experiences
Delight each guest by acknowledging the relationship online and on property. Our proprietary guest scoring systems reveals the real person behind every reservation and their value to the hotel.
Use Concilio’s guest insights to drive specific marketing actions
The Concilio Insight EngineTM uses actionable insights to help you communicate and sell to guests, individually or collectively.
Unlock hidden business value
Built for modern hoteliers, interact with your data any way you choose. Effortlessly navigate through intuitive dashboards to extract guest personas and segments.
Know when your guests are on-site - identify loyalty members, celebrities or other VIPs. Use technology to understand the location of your guests, recognize them, anticipate their needs, and personalize the communication.
Allow your guests to connect with operations, housekeeping, concierge, F&B outlets from any location. Give the power of customizing their stay directly from their mobile device.
Streamline the check-out process. Guests can omit the front-desk and manage their folio through mobile payments.
Communicate with your guests based on preferences or location. Drive revenue through push notifications for specials, promotions, local attractions, and more during the guest's stay.
Insights for every hotelier
- View the health of the portfolio & revenue drivers
- Receive daily reports and notifications with prescriptive actionable recommendations
- Easy access to operational and revenue forecasts and budget
- Strategize and plan new revenue opportunities based on enriched structured data
- Portfolio performance management
- Extract guest trends, demographics, and segments
- Identify guest personas to create targeted marketing campaigns
- Know your guests’ online browsing behavior
- Specify customized event driven, fine-grained communications through all guest touch points
- Track impact of marketing decisions
- View insights for upcoming arrivals, departures & guests on premise
- Understand the needs and expectations of guests before they arrive
- Provide personalized communication and improve guest services
- View individual guest profiles and take action on prescriptive recommendations
- Identify key guests to greet and start building brand loyalty
Guest intelligence in 4 steps
Consume guest and reservation data from fragmented hotel systems into a single, comprehensive stream.
Enrich your guest profiles with additional insights using proprietary classification and segmentation techniques.
Interact with your enhanced data any way you choose from one visually rich, user-friendly interface.
Improve guest communication and create unique guest experiences pre arrival, on-premise, and post stay.