insight engine

Insight Engine

The guest intelligence platform providing hoteliers with
actionable insights to make data-driven decisions

Concilio Guest Score

Concilio’s proprietary scoring algorithm assigns a score to every guest. Gain insights such as travel purpose, personas, social influence, preferences and interests. This scoring system helps hoteliers understand and categorize guests based on their satisfaction levels and behavior patterns to quickly identify the most loyal, influential, and valuable guest.

Guest Profiles
Actionable Insights
Operational Efficiency
Influence the Guest Journey
Data Visualization

Guest Profiles

The ability to explore data is something every hotelier should be able to do without having to be a data scientist. Piecing together data driven insights from social channels, online reviews, past purchase behavior, and other sources, a guest profile must present smarter data in a way that creates a comprehensive single source of truth. This complete view of each guest allows hotel staff to personalize their efforts and demonstrate to each guest their true value to the hotel.