About Us

Smart Technology.

Passionate individuals.

One mission.

We are changing the way hoteliers understand and communicate with their guests

The Concilio Labs team spent over a decade working hoteliers worldwide. Our accomplishments from MICROS eCommerce (formerly TIG Global) gives us credibility and a deep understanding of the hospitality industry and its growing needs. Today, as the Concilio management team makes strategic decisions, we remember our roots and leverage our collective experience, past and present, to build an organization focused on aiding and changing the industry.

As we work with clients, partners, and prospects we repeatedly heard the same pain points...

“We don’t know who our guests are”
“We don’t know how to use our data”
“We don’t know how to compete with OTAs and drive direct bookings”

With the industry focused on guest personalization and loyalty, we were driven and committed to solving these issues by developing smarter technology than what’s available in the marketplace today. Concilio’s Insight Engine is quickly becoming the guest intelligence platform hoteliers want. More importantly it’s empowering hoteliers to think about what’s possible, beyond traditional and existing capabilities in other similar tools.

We provide hoteliers with actionable insights to create personalized guest experiences

Meet our leadership team

Terri Miller

Chief Executive Officer & Co-Founder

As the CEO of Concilio Labs, Terri is responsible for setting and executing the vision of the organization. Her wealth of experience in business, management, and technology guides all facets of the company to success. Prior to Concilio Labs, Terri spent 6 years at MICROS eCommerce, where she rose to the position of Vice President, leading the creative, delivery, and technical departments. With a reputation for delivering results, Terri continues to grow Concilio Labs into a global entity while maintaining the company culture.

Michael Dunn

Michael Dunn

VP, Sales and Marketing & Co-Founder

Michael oversees the go to market strategy and identifies growth opportunities within our global organization. He participates in crafting the culture, innovation, and vision for Concilio Labs. Previously, he was the Director of Sales for MICROS eCommerce. Michael led the sales force in the Hotel and F & B verticals and helped spearhead new product initiatives and partnerships. Additionally, Michael was the Vice President of Sales, Americas for iRiS Software and most recently Sales Director for StayNTouch, Inc.  

Dustin Keefer

VP, Product and Development & Co-Founder

Dustin has extensive experience building and managing development teams. As the VP of Product & Development, he owns the roadmap and strategy for Concilio’s products and defines the technical culture in the company. Previous to Concilio Labs, Dustin was the Director of eCommerce Product Management at MICROS Systems, where he oversaw client engagements for major accounts and product development. As a member the leadership team, Dustin contributes to the long-term strategy of the company and its products and services.

Heather George

Heather George

Director of Delivery

Heather leads Concilio Labs' delivery discipline. She ensures all products and services are developed efficiently and delivered in high quality, while meeting internal and customer’s business goals. Prior to Concilio Labs, Heather was a Senior Manager at Siteworx, a digital agency, where she was responsible for managing high profile clients such as Red Wing Shoes. Previous to Siteworx, Heather spent 3 years at MICROS eCommerce as a Senior Project Manager. Her proven track record ensures Concilio is set up for growth.

David Johnson

David Johnson

Director of User Experience

David leads the user experience practice at Concilio Labs, encompassing information architecture and usability for Concilio’s products and services. Prior to Concilio Labs, David worked for MICROS eCommerce, where he advised clients architecting complex systems, as well as guided development teams in building applications. Previously, he worked for many years at Booz Allen Hamilton as a business analyst. David’s comprehensive background is an asset when architecting go to market products for the hospitality industry.

Our investors

Norselab is a venture foundry — a company that builds technology startups from the ground up. Based in Oslo, Norway, Norselab has a diverse team of developers, creative technologists, business architects, growth hackers, and serial entrepreneurs with both battle scars and success stories. To date, Norselab has spun out six different companies, including Concilio Labs. The Norselab organization is over a hundred people strong, with teams scattered across six countries: Norway, Ukraine, US, Bulgaria, UK, and Switzerland.

> More about Norselab at www.norselab.com

Our board and advisors

Yngve Tvedt


Christian Lundvang

Board Member

Fred Bean


Get in touch

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