Understand your guests like never before

Unlock meaningful guest insights to make smarter decisions

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The intelligence platform that unlocks powerful insights from hotel and guest data

Concilio Guest Scores™ help create personalized guest experiences

Delight each guest by acknowledging the relationship online and on property. Our proprietary guest scoring systems reveals the real person behind every reservation and their value to the hotel.

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Use Concillio’s guest insights to drive specific marketing actions

The Concilio Insight EngineTM uses actionable insights to help you communicate and sell to guests, individually or collectively.

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Unlock hidden business value

Built for modern hoteliers, interact with your data any way you choose. Effortlessly navigate through intuitive dashboards to extract guest personas and segments.

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Insights for every hotelier

Executive

  • View the health of the portfolio & revenue drivers
  • Receive daily reports and notifications with prescriptive actionable recommendations
  • Easy access to operational and revenue forecasts and budget
  • Strategize and plan new revenue opportunities based on enriched structured data
  • Portfolio performance management

Marketing

  • Extract guest trends, demographics, and segments
  • Identify guest personas to create targeted marketing campaigns
  • Know your guests’ online browsing behavior
  • Specify customized event driven, fine-grained communications through all guest touch points
  • Track impact of marketing decisions

Operations

  • View insights for upcoming arrivals, departures & guests on premise
  • Understand the needs and expectations of guests before they arrive
  • Provide personalized communication and improve guest services
  • View individual guest profiles and take action on prescriptive recommendations
  • Identify key guests to greet and start building brand loyalty

Guest intelligence in 4 steps

1 collect

Consume guest and reservation data from fragmented hotel systems into a single, comprehensive stream.

2 enhance

Enrich your guest profiles with additional insights using proprietary classification and segmentation techniques.

3 explore

Interact with your enhanced data any way you choose from one visually rich, user-friendly interface.

4 engage

Improve guest communication and create unique guest experiences pre arrival, on-premise, and post stay.

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Get in touch

...and get all your questions answered