The guest intelligence platform providing hoteliers with
actionable insights to make data-driven decisions
Concilio’s proprietary scoring algorithm assigns a score to every guest. Gain insights such as travel purpose, personas, social influence, preferences and interests. This scoring system helps hoteliers understand and categorize guests based on their satisfaction levels and behavior patterns to quickly identify the most loyal, influential, and valuable guest.
Guest Profiles
The ability to explore data is something every hotelier should be able to do without having to be a data scientist. Piecing together data driven insights from social channels, online reviews, past purchase behavior, and other sources, a guest profile must present smarter data in a way that creates a comprehensive single source of truth. This complete view of each guest allows hotel staff to personalize their efforts and demonstrate to each guest their true value to the hotel.
Collect data from disparate hotel systems
Enrich guest data with additional insights
Visualize and interact with enhanced data
Engage with guests pre, during, and post stay
Concilio Guest Score
Simple setup to ensure our customers can quickly leverage the power of the tool
Seamless integrations with PMS/CRS, loyalty, reputation management, and more
meaningful guest insights
Dianne
Preference
85%
Amenity
Sweet Preference: Provide M&Ms in room as snack
David
Action
33%
Post-Stay
Fast Check-Out: Provide advanced check out to guest