Understand your guests like never before
Unlock meaningful guest insights to make smarter decisions
Learn MoreThe intelligence platform that unlocks powerful insights from hotel and guest data
Concilio Guest Scores™ help create personalized guest experiences
Delight each guest by acknowledging the relationship online and on property. Our proprietary guest scoring systems reveals the real person behind every reservation and their value to the hotel.
Use Concilio’s guest insights to drive specific marketing actions
The Concilio Insight EngineTM uses actionable insights to help you communicate and sell to guests, individually or collectively.
Unlock hidden business value
Built for modern hoteliers, interact with your data any way you choose. Effortlessly navigate through intuitive dashboards to extract guest personas and segments.
“We find the Concilio Labs team to be an absolute pleasure to work with. Their team of experienced professionals are supportive and proactive to our needs. Their collaborative approach makes new challenges energising rather than daunting. We consider them to be a valued partner of The Doyle Collection.”
"Once we started working with Concilio Labs we eliminated our challenges to progress in the online and mobile space. Terri Miller and her team at Concilio Labs developed a new gha.com website in responsive design and our mobile app – at the same time. The speed and quality of delivery was beyond our expectations. What we appreciated most about working with Terri and her team was their proactivity, profound knowledge, and commitment to success."
“We view Concilio’s Insight Engine as a groundbreaking guest engagement platform that both supports and extends a guest's experience with a property. Concilio Labs created a solution that not only gives you the power to book and arrange activities, but to customize your arrival, stay, experience, and feedback in a way that is elegant and effortless.”
Insights for every hotelier
Executive
- View the health of the portfolio & revenue drivers
- Receive daily reports and notifications with prescriptive actionable recommendations
- Easy access to operational and revenue forecasts and budget
- Strategize and plan new revenue opportunities based on enriched structured data
- Portfolio performance management
Marketing
- Extract guest trends, demographics, and segments
- Identify guest personas to create targeted marketing campaigns
- Know your guests’ online browsing behavior
- Specify customized event driven, fine-grained communications through all guest touch points
- Track impact of marketing decisions
Operations
- View insights for upcoming arrivals, departures & guests on premise
- Understand the needs and expectations of guests before they arrive
- Provide personalized communication and improve guest services
- View individual guest profiles and take action on prescriptive recommendations
- Identify key guests to greet and start building brand loyalty
Guest intelligence in 4 steps
1 collect
Consume guest and reservation data from fragmented hotel systems into a single, comprehensive stream.
2 enhance
Enrich your guest profiles with additional insights using proprietary classification and segmentation techniques.
3 explore
Interact with your enhanced data any way you choose from one visually rich, user-friendly interface.
4 engage
Improve guest communication and create unique guest experiences pre arrival, on-premise, and post stay.