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Delivery Manager/Scrum Master

Are you interested in working for a hospitality technology company whose ethos includes innovation, culture, and customer service? We’re looking for an individual with grit, integrity, curiosity, and yearns for greatness. If you thrive working in a fast-growing startup and are ready for a new adventure, Concilio Labs could be the next step in your career.

As a part of our team, the Delivery Manager will take on a combination of unique responsibilities to work with our clients, partners, and internal stakeholders to provide day-to-day oversight for key accounts / programs. This position will ensure the overall scope, cost, business and technical requirements are understood, implemented, and monitored for our enterprise accounts. The Delivery Manager will be engaged from inception, and throughout, to ensure engagements are successfully delivered on time, on budget, and highest levels of customer satisfaction. You will be exposed to a variety of challenging, business-critical projects and products. If you would welcome the opportunity to help develop end-to-end hospitality technology solutions, this is an ideal role for you!

About the Position:

  • Use Agile Scrum methodology values, principles, and practices to plan, manage, and deliver solutions
  • Facilitate daily stand-up and sprint planning, demo, and retrospective
  • Manage the engineering development projects and facilitates sprint releases
  • Create or analyze business requirements documents and project timelines
  • Guide the team in time estimating practices and facilitates team estimates
  • Drive team iteration execution, communicates with management and stakeholders, protect the process from uncontrolled injection of work. Changes are evaluated and should be intentional
  • Manage project conflicts, challenges, and dynamic business requirements to keep operations running at a high performance
  • Work with the Team Leads to resolve people problems and project roadblocks
  • Able to lead post mortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity
  • Leads team effort in relentless improvement, define and implement improvement stories to increase the velocity and quality of the solution
  • Proactively identify and eliminate impediments and facilitate flow
  • Maintain team data in project management software (i.e. JIRA) to support estimates and execution
  • Presents high level project readouts for senior management
  • Supports product owner(s) with team dynamics with respect to priorities and scope
  • Lead meetings with leadership and be prepared to discuss project status, key performance indicators for scope, schedule, quality, resource, and cost
  • Support requirements through analysis of client need documents such as, but not limited to, vision, scope, program roadmap, user stories, and other artifacts
  • Plan and develop schedules, monitor, and report on activities and dependencies, including integration/development monitoring, slippage, and updating schedules
  • Plan, lead, and facilitate meetings and reviews, including creating agendas, documenting information discussed in meetings and synthesizing decisions
  • Monitor progress and key milestones. Identify, track, report, and mitigate project issues and risk
  • Manage budget and cost-to-completion, and make decisions accordingly, provide improvements plans, and reporting on budget regularly
  • Manage, track, and report on percent complete, budget burn, burn down charts, project effort, and duration to complete and other key project metrics
  • Manage, track and report on team hours and expenses on a weekly basis, including any contractors used on the project
  • Manage scope of work/requirements and explain implications of changes to scope and/or objectives, and work with customers on scope creep and additional costs
  • Manage change management through change requests, phased delivery or other methods to ensure delivery on timeline, scope, budget, and strategy expectations

About You:

  • Ability to transform abstract ideas into a working proof of concept, to delivery on Production
  • Clearly communicate capabilities, opportunities, and recommendations to both technical and non-technical audiences
  • Experience in understanding source data from various systems and platforms for data integration
  • High-energy, decisive, ability to motivate
  • Ability meet product launch schedules
  • Positive entrepreneurial attitude
  • Exceptional relationship building skills
  • Excellent written and oral communication skills
  • Strong analytical capabilities
  • Advanced problem-solving skills
  • Ability to influence decision-making and change
  • Ability to display good judgment
  • Self starter and self motivated
  • Comfortable working with customers and internal teams in different time zones

Education Requirements:

Bachelors degree


  • Minimum 5 years of project management experience and 2 years scrum master experience, digital agency experience a plus
  • Demonstrate expertise of agile methodology and frameworks like Scrum, Kanban, etc.
  • Strong familiarity with SDLC
  • Experience managing multiple complex projects
  • Experience in financial management – budgets, etc.
  • Expertise in creating project plans with detailed work breakdown structure, etc.
  • Excellent interpersonal and communication skills
  • Independent worker - proactive and can work without detailed supervision
  • Ambitious and willing to grow
  • Leadership skills, initiative, and good judgment
  • Enterprise experience coordinating operations of multiple technical environments
  • Ability to facilitate development and technical teams toward coordinated consensus and action plans
  • Possess good communication, analytical, and writing skills
  • Ability to brief management and leadership effectively with technical issues and impacts

To apply: Please email your CV/resume and cover letter to

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